Refund policy

Items bought on Raya will gladly be accepted for a refund within 14 days of the delivery date. All merchandise must be received back in its original form. Items must not be worn, altered, damaged, free of any stains, odors, etc. Refunds will be issued, excluding shipping and handling costs. All brand labelling and packaging must be included when returned.

In the event your item is damaged or defected [we’re deeply sorry!] Please contact us within 7 days from the date of delivery and we will gladly process a return or exchange.

Used a coupon code? No problem! We are now accepting returns using coupon codes unless otherwise stated.

Unfortunately we do not offer prepaid return labels at this time. You may use a carrier of your choice to ship your items back to us. We do suggest obtaining a tracking number for your shipment as we are not held liable for parcels that are lost en route back to us.

Your refund will be processed within 2-7 days of us receiving your parcel. A confirmation email will be sent to you once the parcel does process.