Shipping policy

Once an order is submitted and confirmed, changes cannot be made. Please be sure to verify all pertinent information before finalizing your order.

Raya systems fulfil orders at a rapid pace and it is not possible to edit an order or change order information after it has been submitted. We are unable to cancel an order once it’s been placed. Delivery charges are calculated by location.

Kindly email rayajewellery1@gmail.com as we will be happy to assist with the return process once the order is received.

Kindly allow for additional processing time during our launches, promotions or for orders placed at weekends which will be processed on Monday morning.

It usually takes up to 2 business days to prepare an order made with Raya for delivery. Once your order has been shipped, we will send you an email. This will include the shipment tracking number for international orders for your reference. Delivery times vary vastly depending on location.

The transit time for international orders can vary significantly compared to domestic shipments. Please be advised that your country’s customs authority has the right to hold your package for any reason. Should this delay occur, Raya does not have the authority to expedite your order. Please feel free to contact your customs authority for more information.